FAQ

FREQUENTLY ASKED QUESTIONS

FOR GROUPS

FOR COUPLES

FOR COUPLES

Yes! Brussels is notorious when it comes to finding available parking but we got you covered. For all our Matisse guests, we offer a free parking spot in a secured garage 2 minutes away! // If your group is traveling with more than one car, additional parking spots are only €20/spot/night!

The regular check-in starts at 3 pm local time. If you would like to arrive earlier, please send us a message. We will do our best to offer you early check-in starting from 12 pm, for an additional fee of €30. The regular check-out ends at 11 am local time. Similarly, we also offer late checkout for an additional fee (€30, 13h instead of 11h). We always try to be as flexible as we can for our guests. If possible, please let us know when you book if you require early check-in or late check-out. // We also offer limited storage facilities at no charge that you can utilize to make your check-in and check-out a breeze!

Our romantic loft Matisse is in the city center of Brussels, just a short 5-minute stroll from the Gare du Midi train station. 

The check-in is entirely autonomous! While we will always be available on the phone or to come to greet you personally, we believe in privacy and the convenience of self-check-in.

At 12 pm on the day of your reservation, you will receive an automatic message with all the necessary information to check in. All our guests will receive a unique door code to access the building and another code for the romantic loft Matisse. You will also receive instructions and videos on WhatsApp on how to use the many facilities (Jacuzzi, Sauna, Arcade Games…). 

Our vacation rentals are pet friendly! We allow up to two pets per property for a fee of €40/pet to cover incidentals and additional cleaning.

With a reasonable amount of supervision, our properties should be suitable for children and infants. We offer amenities such as high chairs, baby beds, and toys for children. However, the properties are not “child-proof” and therefore guests should pay attention to potential hazards such as stairs, the jacuzzi, or windows. If you have any specific concerns before booking, please make sure to include your concerns in the comments section when you send us a commitment-free inquiry here.

We accept both bank transfers and PayPal for the  €50 non-refundable deposit necessary to confirm your reservation. The remaining amount can be paid in cash or bank transfer/Paypal.

In general, the minimum stay during the weekend is 2 nights (Thursday to Saturday, Friday to Sunday, or Saturday to Monday). The minimum stay during the weekdays (Sunday night - Thursday night) is 1 night.

Please send us a WhatsApp message on +32 495 116 940 and specify the following information in your message:

- Your Name
- The Dates You Would Like to Stay
- Number of Guests

We will then confirm with you if the dates are available and answer all your questions. If you would like to book. All you need to do is send us a €50 non-refundable deposit, a selfie, and a copy of your ID card (to avoid fraudsters and guests who are not serious)

We want our guests to have a great time. A fun night together is not only allowed but encouraged! However, we love and respect our neighbors. As such, after midnight, we ask our guests to turn off any loud music and respect a limit of internal noise of no more than 85 dB (the equivalent of a road with heavy traffic, so not quiet at all!).

In most cases, as long as you have all the windows closed, turn off all loud music, and be careful while on the terrace after midnight, there will be no problem.

However, we do have a very strict “no unauthorized guests/parties” policy. If neighbors complain or if we find out that you have more than the agreed number of guests / organizing an unauthorized party, we reserve the right to ask you to leave without providing any reimbursement.

GENERAL QUESTIONS

Yes! Brussels is notorious when it comes to finding available parking but we got you covered. Any group booking of 6 people or more comes with a free parking spot in a secured garage 2 minutes away!

If your group is traveling with more than one car, additional parking spots are only €20/spot/night!

The regular check-in starts at 3 pm local time. We might be able to offer early check-in, starting at 12 pm, for an additional fee (€50 for groups).

The regular check-out ends at 11 am local time. We might be able to offer late check-out, for an additional fee (€50/hour for groups). 

We always try to be as flexible as we can for our guests. If possible, please let us know when you book if you require early check-in or late check-out.

We also offer limited storage facilities at no charge that you can utilize to make your check-in and check-out a breeze!

At 12 pm on the day of your reservation, you will receive an automatic message with all the necessary information to check-in.

All our guests will receive a unique door code to access the building, as well as instructions to open the lockboxes and obtain the keys.

Our vacation rentals are pet friendly! We allow up to two pets per property for a fee of €100/pet to cover incidentals and additional cleaning.

In order to avoid any processing fees and keep our prices as low as possible for our guests, we do not accept credit cards. We accept bank transfers and Paypal. For on-site payments, we also accept cash.

In general, the minimum stay during the weekend is 2 nights (Thursday to Saturday, Friday to Sunday, or Saturday to Monday).

Longer minimum stay may apply during major holidays such as New Year's Eve or major local events such as Tomorrowland.

The average age of your group must be above 25 years old. Exceptions can be made for school trips where there is at least one responsible adult teacher present for every 10 students.

A receipt can be provided at the end of your stay. Please contact us for more information!

With a reasonable amount of supervision, our properties should be suitable for children and infants. We offer amenities such as high chairs, baby beds, and toys for children. However, the properties are not “child-proof” and therefore guests should pay attention to potential hazards such as stairs, the jacuzzi, or windows. If you have any specific concerns before booking, please make sure to include your concerns in the comments section when you send us a commitment-free inquiry here.

Interested in a romantic stay?

This page is for large groups :). Check out our FAQ for Matisse instead!

COMENSTAY EXPERIENCE

We want our guests to have a great time. A fun night together is not only allowed but encouraged! However, we also love and respect our neighbors. Without their support and understanding, we will not be able to operate our business. After midnight, we ask our guests to turn off any loud music, close all windows and doors, avoid making loud noises when on the terrace, and limit the noises indoors to 85 dB, which is the level of a loud vacuum cleaner or a lively bar.

In most cases, our guests naturally want to move their evening to a bar or a club after midnight. We encourage you to enjoy yourselves inside the property during the evening and then go out to the city around midnight to experience Brussels’ lively nightlife :)!

Cleanliness is very important to us, but cleaning can be a hassle when you're looking to have fun. As such, Comenstay provides complimentary cleaning services on departure for all of our guests, so you can enjoy your time without worrying about it!

Upon request, mid-stay cleaning services and bedding change can be arranged for a small additional fee of €50 to €100.

We offer a few different booking options. For example, in most cases, booking The Backhouse implies exclusive access to the game room, terrace, sauna, and jacuzzi. For this option, a typical weekend starts from €90/person/night for a group of 10 people. 

Other options and combinations are available and we would be glad to discuss a special offer for you upon request!

In order to comply with regulations and insurance policies, the maximum number of people allowed is the number of people agreed upon in your reservation contract. Unauthorized guests and unauthorized parties are strictly prohibited for all our guests and all our reservations!

You may, however, have a maximum of 4 visitors at one time between 8 am and 11 pm. Otherwise, they may be considered unauthorized guests and your security deposit might be negatively affected.

One of the core values of Comenstay is to provide the ideal space that would bring  people together and create amazing memories. Events, weddings, and parties are therefore possible! We have different packages available. Talk to us to see which one will fit your needs better.  Just let us know in the comments section when you send us a commitment-free inquiry here.

All our locations are in the Brussels city center. A short 5-minute stroll from the two main train stations and you’ve made it!

Convenient stores, supermarkets, and nice restaurants are all just minutes away from all of our locations. There is no trade-off between exclusivity and accessibility!

We try to meet and greet all our guests upon their arrival to guarantee the best level of service and personal attention. However, contactless check-in is possible. You will receive detailed check-in instructions on the day of your arrival.

Additionally, in order to eliminate stress, you will always receive two copies of any badges and keys so you can come and go separately!

Celebrating something special? Preparing a surprise for your loved one? A beautiful gift basket with champagne is available for purchase for only €60!

Read more about Matisse

Want to recommend us to your group?

Download our infopacks here!

Infopack MONDRIAN

Infopack MAGRITTE

Infopack MONET

Infopack MALEVICH

GET IN TOUCH

Easy! Send us a zero-commitment inquiry here and we will be sure to reach out to you in the next 24 hours! We would be happy to answer all your questions concerning the price, our awesome amenities or the booking process in our short phone call.

We prefer showing off our beautiful properties with video calls, as our properties are usually occupied. However, on-site visits are also possible if you happen to be living in Brussels. Just let us know in the comments section that you would like to request a video call or a site visit when you send us a commitment-free inquiry here.

You’re on the right path! Click here or the “Book now” button and leave us your contact information. We will schedule a quick call to answer all your questions!

We would also love to show you the property in a quick video call so you can see our amazing amenities and facilities. We will then confirm your booking with a contract and a deposit.

Remember, your unforgettable weekend with your loved ones is just a few clicks away!

To confirm your reservation, we require a 50% non-refundable deposit.

This deposit is not refundable under any circumstances, therefore we strongly advise our guests to purchase traveler’s insurance.

Please see our rental agreement for more details!

Interested in staying with us?

Send us an inquiry and we will reach out to you within 24 hours! No commitment or payment info necessary!

Interested in a romantic stay?

This page is for large groups :). Check out our FAQ for Matisse instead!

Got another question?

Got a question unrelated to making a reservation? We’d love to hear from you!

Want to recommend us to your group?

Download our infopacks here!

Interested in a large group stay?

This page is for couples :). Check out our FAQ for groups instead!

Got another question?

Got a question unrelated to making a reservation? We’d love to hear from you!